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  • Service balances out the age and condition of the building itself. To be honest, the condition of the room I stayed in was really not the best. The carpeting in the room has lots of folding/bunching. Some of the walls are crumbling in places (especially along the window). The bathroom was clean, but it was clearly old with rusty metal fixtures. The room was extremely warm, and the heating/fan was loud and really dry. I was able to turn down the thermostat, so I was happy about that. A strange powdery/flora smell was emanating from somewhere and it was rather unpleasant, but I could live with it I suppose. The carpets in the hallways were conspicuously taped together at the seams with duct tape. I get it, it's old, and I was staying here on Air Canada's dime since they cancelled my flight and I was on international flights. Looking past that - the beds were comfortable and the linens were clean. That's basically the most important aspect of this. The front desk staff were helpful and efficient. The service in the Orchid Cafe bar/restaurant was good. There's a Starbucks on site, and there is a free shuttle to and from the airport. Apparently there's an indoor pool too. I didn't see it, but I could smell it. Overall, this hotel is on the lower end of acceptable, but the service makes up for some of the negatives.
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