| rev:text
| - I went on Saturday night and experienced much of the same. I am a local patron of "The DC" and love to give my business to downtown chandler area. I think that the Perch has a good thing going, great concept, love the look and vibe, love all the beer options...absolutely needs improvement...primarily in the service area. After waiting over an hour for a hostess to seat us, we walked upstairs and watched people self seating...told the hostess she just shrugged. We eventually seated ourselves.Our waiter, Ray, hovered for 20 min asking if we wanted anything and then when we had decided and we were ready to order he told us he could get our food, but not our hard alcohol because he would have walk downstairs..is that not his job or is that the guest's job? Brandon at the bar downstairs, when I walked down and got my own drink, did apologize...
My suggestions would be:
-- take a good look at your staff and weed out the ones that are not representative of who you want your business to be. You have good and bad...get the bad ones out so you can be great!
--Get your hostesses walky-talkies and put one hostess at the front podium, one at the top of the stairs, and one to walk people to their seat or to the hostess at the top of the stairs. It will allow for organized seating and less frustrated patrons and the walky talkies will allow them to communicate open seating without leaving their post.
--Food can be improved...look at some successful similar businesses in the area: vintage 95, the living room, postino's east...keep it simple, good and reasonably priced.
--Also, get hard alcohol and more beer upstairs and with what is being offered...be sure it is cold!!!
To the owner, all of us that post on yelp do it in order to have a good experience, if you look at our posts we give props where they are due. I will absolutely try you again down the road and if you are good...will give you props. More than my bad experience, I am sad to see you slam people back. Most of them would likely try you again down the road, but you have slammed them so bad instead of taking the criticism constructively and working to improve their next experience. Perhaps next time, just say, Hey it was a soft opening, we are working through the kinks, we appreciate your feedback and will use it to improve our patrons experience. We hope you will come again and see that we have improved.
Just acknowledge that they had a bad experience, just you showing appreciation to the feedback (positive or negative) and that you are willing to grow from it will get them to come back, slamming them will only make them think you are part of the problem. I will try you again, I hope that you take the feedback positively and perhaps I will have a better experience next time.
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