Being new to the area,West Valley's negative reputation wasn't known to me. It is now. I'm a retired nurse of 18 years and I taught nursing for 8 years. I came to the WV ER on a Sunday and excerised my right to refuse treatment nearly 5 days a later and signed myself out. I had burst a cyst on a kidney with complications. To start with they have two rules I don't get. Shaving razors aren't given to the men and they utilize unisex underwear. I was told shaving razors posed a safety threat to men on blood thinners. Somehow the kitchen won't let one order salty food but the pharmacy can't figure out how to flag people on blood thinners. All I'll say about unisex underwear is it's dehumanizing and when used with a device, uncomfortable. Their shampoo is foaming agent and water. The beds are terrible. One's head lies over automatic electric motor that shifts the pressure dynamics of the matteress to prevent bed sores. Great for the skin, but bad for sleep. Overall, I felt I was in a jar that was looked at 1-2 times a day, then put on a shelf. For the next 24 hours I was confined to a bed with nothing to do but watch TV. After four nights without much information, a shave or a good feeling what was going on, my back started to hurt. I sure didn't want to give WV something else to fix. Of course, there were many great, efficient staff, but many of the staff appear to have the affect that they were doing jobs beneath their status. Waiting 2 hours for a chicken salad sandwich with luke warm ice tea is purposeful neglect. I wouldn't let these people trim my hedges.