So this place has gone downhill, fast.
First off, the teenage girls I have had to deal with working there have been too engrossed with their boyfriends or whatever to be of any service and it felt as though we were inconveniencing them. Trust me, I get it, not that many years ago I was a teenager and trying to do as little to get by on a bad job as I could. But have some pride and remember that if the customers dry up, so too does your income.
I can deal with crap service for convenience sometimes, so long as the product is good. My latest visit culminated in horrible fro-yo (U-Swirl will get my business from now on), poor service, and even the toppings were stale as hell. This place is the closest fro-yo spot to my place of residence and will no longer be getting my business, nor the word of mouth recommendations from me to visiting climbers.