I took my family to Pizzutti's a few months ago for my mother's birthday. I'd never been there before but I knew the location was nice and we're all fans of good Italian food. The reservation I had made was never put into the book (even though I spoke to one of the owners on the phone and made the reservation). The bread must have just been defrosted because it was still cold in the middle. We waited at least 20 minutes for our food to come out from the kitchen. They brought out the wrong dish for my dad, which he promptly sent back. When they brought out the correct dish, we complained, at which point the waiter finally offered to at least give my dad his meal free of charge. All the staff we interacted with were less than apologetic about all the problems we had that evening. Needless to say, I would never recommend this restaurant to anyone.