I live right around the corner from BnL and I eat there often. The reason I'm posting this review is because of the experience I just had. I ordered one of their lunch specials which came with an egg roll. When I bit into the egg roll I felt something really hard. At first I thought it was a bone but then realized there shouldn't be any bones in an egg roll. I saw that it was a 3/4 inch bolt.
I informed the waitress about it and her reaction was priceless. I won't repeat what she said but it made me chuckle. Unfortunately the management didn't do anything about it. It seemed as though they wanted to ignore the situation. I barely got an apology from the waitress and a scoop of ice cream for free.
If it were anywhere else I'm sure I would have at least gotten the meal for free if not somewhat of a discount.
If I weren't a nice person I could have taken a picture of, if not the actual egg roll and contacted a lawyer. But I figured it was an accident and chalked it up to just that.
But when I asked if the egg rolls were pre-packaged or hand made they informed me that they are made fresh in the restaurant. I could understand something like that being passed up by inspection from a conveyor belt, but what I don't understand is how a 3/4 inch bolt was overlooked if they were rolled by hand. Hmmm.
I was afraid of my lunch from that point onward. It could have really done some damage.
I will probably patronize BnL again being that I REALLY love Thai food and the quality of their food isn't all that bad... normally.