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| - Compelled
***Full disclosure*** I'm a Gold Plus Member. Some reviewers complained about customer service, but since I go straight to my car and almost never talk to anyone may be why I'm giving them so many more stars than the others.
Like other reviewers of rental car companies (ANY brand), I hated renting cars. Unfortunately, as a business traveler, it's a necessary evil. I've rented from hole-in-the-wall joints (where you could swear the car was held together with glue sticks), as well as the big boys (where you could swear the employees were cardboard cut-outs). In all my years of renting, Hertz, and more specifically this location, ranks at top of my list.
So why, then, am I giving 5 stars to a location where I don't ever get face-to-face with employees? Because on the rare occasion I have had to speak to a desk agent, I was never upsold (perhaps because of my Gold membership preferences), never pressured into taking insurance and never asked twice about buying a full tank of gas (Gregory A., I empathize, buddy - my wife forced it on me once several years ago and I never looked back). My past three rentals from here occurred in the past 6 months and each time I received an upgrade: once I had to turn it down because I actually needed a minivan instead of a full size SUV and on another occasion, they gave me unlimited mileage on a car that should have only had 100 miles per day.
Because of these actions, I felt compelled to give these guys a great review. Sure, I don't stand in line, nor am I impressed with any anxiety about turning down the LDW and CDW. But that's why I pay for the privilege of not having to deal with those things.
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