I have mobile ordered several times from this location. Tonight was the worst experience. I mobile ordered and was sent an email to confirm pick up at 549. I received my pizza at 633p.
The issue I have were. They had me pay when I came up at 553 to get. I was offered a beverage while I waited but I just asked for the one I ordered. No consistent person at carry out counter. So unsure if pizza was just sitting back there. Witnessed one customer Susan who left after getting her money back Katelyn the main clerk was very nice and never lost her cool. The manager who would go out on deliveries told me it would be about three more minutes at 615.
Advice just be honest with customers realize that it was a Friday night and first football games for many and you were understaffed or more likely overwhelmed
Food was still good as Always. But the price i paid for getting two pizzas 40 minutes after they were promised is what is leaving a bad taste in mouth.