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  • Very slow service on a Saturday afternoon with only 1/2 the restaurant full. Two of us ordered our pizzas before another friend came. The third person came at least 15min after we ordered and had to wait for our waiter to put his order in. After about 30min from our initial order, the manager came over and said our order was "getting sorted out"--which was the first we'd heard of an issue. Our pizzas finally all came out together, still with no apology or even acknowledgement from our waiter that there had been some kind of issue. We left Tempe Marketplace after finishing and while at another store, I realized that I didn't have my Visa from CPK. I realized that the waiter never gave it back. So I had to take our entire party back to Tempe Marketplace, park, and walk back on a 110 degree day. When I got there, I told the woman at the front desk that the waiter hadn't returned my card. She told me to get out my ID and someone would be with me. Then she turned and did a walk through the restaurant, filling water, collecting plates, etc without telling anyone that we were waiting. Eventually, the manager came out and just handed back my card, with no apology for the waiter keeping the card to begin with. I should have known better than to go to a chain restaurant and I have been reminded again why I don't. Don't waste your time with terrible service.
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