This location has always been beyond slow, I thought I would give them a break and try again because they are a fairly new location but nothing has changed. This location is right around the corner from my work and thought with a drive-thru I could get fast enough service and make it back to work before my lunch was over. I have waited in the drive thru for 20 minutes from order to finish with only 1 car ahead of me. My next visit there was 4 cars already in the drive thru so I thought I would try going inside. There was no one else in the dining area but took them 10 minutes before taking my order because they were helping drive thru first and kept taking new orders before mine. There were only 2 employees in the store so I understood they were busy and waited patiently. Once she finally asked to take my order I pulled out my list because I was also ordering for 2 other co-workers. When she saw my list she asked if I had a huge order , I told her how many I was ordering for and she asked me to give her another min. 5 more minutes later she was ready to take my order. All the time I was waiting to put in my order I noticed the employee making the food items and helping the drive thru kept checking her cell phone in between orders (while I was waiting to put in my order) but not wearing gloves. She did make sure to out gloves on before making my order because I was in sight. Once my order was taken everything was ready in about 3 minutes but I spent over 25 minutes in total. This is unexcusable for a big chain like tropical smoothie