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  • I was anticipating a positive strong impression based on the reviews written across the board about Pho Rua Vang. So I decided to go it alone tonite. It was friday nite around 7.45pm and the place was busy af with about 10 peeps waiting by the door to get it. Boy, was I disappointed. Once I was seated (after a 15 min wait) the customer service pissed me off upfront from the get go... First, I was disappointed when they brought some plastic flask of water that was neither hot or cold. That got me off on the negative side right away... that this wasnt even an authentic viet joint. You could not ask for cold nor hot tea which sucks. The wait staff was rude, crass, and terse and the door guy (manager) was stupid af.... I asked him why there wasnt a bottle of pepper as part of the condiments. This is a staple in every freakin viet eaterie in TO, HK, and vietnam. How retarded. You can tell this joint is for white people. The door manager who was some CBC (cdn born chinese or viet) pretended not to know what the hell I as asking for. I said pepper 4-5 times. He kept going "...what, what, what... what is pepper??" Are you a freakin moron?? Then a little viet waitress trolls in and asks rudely "what your order, what you order??" after looking at the menu for only 30 sec. Just the whole ambiance and atmosphere didnt feel right. On top of that the place was filled with 90% caucasians. Certainly didnt feel like an authentic vietnamese restaurant at all. And right behind me was the typical loud mouth american yakking away with his buddies at a 100 decibels. Couldnt take this garbage. I just got up and left. The manager asks why I'm leaving. I said the service sucks. I'm going to Tien Thanh down the street. The dub little troll waitress looks shocked. "Boo-hoo..." you lost your tip from me. Stay away from this place if you expect to be treated better than a fast food customer. And reading other reviews here they include the tip of 18% as part of your bill, WTF.... another reason not to come.
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