I went back and forth in picking 2 or 3 stars. I used them last winter and was happy. They fixed my heat upstairs. It costs 200 for a 20 min job. Then a few weeks ago my downstairs heater when out.-same symptoms but turned out to be a different part but same 20 minute fix. Now the charge is 320.00 dollars. I did a little search online and found that it should have been another 200 job. So bottom line is that they did fix my issue but excessively charged for it. I wasn't home to authorize the job (had a friend do it) so I called and talked to someone about it the next day thinking maybe the tech had over charged me... All I got was a bunch a vague answers to my questions.