Absolutely 5 stars! Lori is who I go to regularly for facial peels and product advice. She's the BEST! But, if I need a brow wax and can't get in to Lori, I've gone to who is available and so far I've been happy with everyone there. I've even bought products that after a few days I found was not a good match, with no hesitation they were happy to return that product and suggested something that worked much better. I've been going there for 5+ years and plan on never going anywhere else!