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  • My experience here was so horrible it can't even be imagined. THEY WRECKED MY CAR AND CREATED PROBLEMS. THEY DESERVE -15 STARS. It all started at the Big O on 705 S Lindsay. I took my car there to replace a thermostat. They ended up charging my mother over $1500 for a new a/c compressor. The new compressor worked worse than the original. I went in, knowing about cars, and asked the manager Steve for a diagnostic report. He responded with, "you can't do diagnosis on a a/c compressor" when I replied that you can, that you can check the pressures on both lines. He responded with, "oh yea, we did that". When I asked him to see it the report he smiled and said it would take "a couple of hours to find it". At this point I was fed up and called the General Manager. He told me to take the car to this Big O on Baseline that supposedly had a a/c guy that knew what he was doing. After a week of having my car I call them to see what is going on.....They said that there had been an accident and my car had been damaged. I was outraged and demanded to know where they took my vehicle to inspect it. This was on a Wednesday. That day I drove out to Glendale where I saw my car with the front bumper ripped off. I asked the repair shop when this happened and they said that they were contact the other day.... I ended up talking with the general manager again and he could never even give me a explanation of what had happened. I truly believe that if I wasn't constantly checking on my car they would have never said anything and would of never told me about the incedent. Anyways after the car was fixed from them ripping off the front bumper they still hadn't fixed the a/c issue that Steve at 705 S Lindsay Big O had created. The general manager did refund my money for only the a/c parts that I was originally charged for......but I feel that after what had happened that was very far from making the situation right. So far off that I just wanted to be done with the entire situation. So basically they charged me to break my a/c... Then they wrecked my car.... This is just not right. After this I seriously sold the car. This was so ridiculous that I still cannot believe it and wouldn't spend the time to write this review but I feel obligated to tell people what happened. I would give negative stars if I could. This happened in August 2015.
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