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| - I'm giving this review 3 stars, but the sales aspect of the experience is more like 5 stars.
We came in a couple of months ago to look for a large sectional. We weren't followed or hounded. We did have the same sales person come up to us a few times to ask if we had questions about a particular piece -- it wasn't bothersome, it was appreciated. Can't remember her name (sounded European), but husband and I agreed that she was nice and appropriate. She talked to us about the options of a specific couch we liked. We didn't come home with a couch that day though. We returned a week or so later with laser focus. We ended up working with Lindsay instead. She was friendly, professional, and very knowledgeable of the couch we liked. She spent plenty of time talking with us about the other pieces of furniture we were really interested in. We ended up purchasing a sectional, dining set, and living room sofas. Needless to say, we appreciated Lindsay's guidance and really enjoyed working with her.
The rest of our experience has been a crap shoot...and still in progress. When the furniture was delivered, we noticed that our sliding door had been damaged and chipped. Our ottoman was frayed from being rubbed against the wall during the delivery process. Our sofa was squeaky. Our dining set was the wrong height (we ordered counter height). The only really amazing thing so far is that we have no problems with the sectional and are sooo happy with how it fits in our basement, along with the ottoman. Oh, and Lindsay was really helpful in problem solving when I called her about these issues.
In the midst of all this, we've had a couple service workers come to fix the squeaky sofa and the ottoman. The first guy (Robert?) was great - he came to inspect our concerns (carefully!), he told my husband he'd order the necessary parts for the squeaky sofa and new cover for the ottoman, told him to anticipate the in-home repair to be about 3 hours, and all will be set. The second guy (not Robert) came for the actual service and didn't really have a clue why the parts were sent to our home. He took apart the netting of the sofa carelessly and placed it back carelessly. He then took the ottoman with him and said it should be ready in a week. Meanwhile, we have a box of fiber filling meant for the sofa that is in our living room. We received a call from Mary in customer service to inquire about the sliding door damage and my husband explained to her the concerns with the second service guy. Mary was very understanding, professional, and we liked how she really listened to our concerns.
So at this point, we're waiting for the ottoman to be returned, we're waiting to figure out what's going on with our squeaky couch (hoping for a new one at this point!), we're waiting for our dining set (at the end of September), and we're waiting to see about the sliding door damage. It's been an interesting summer, for sure.
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