This was the first time my wife and I ate a lolo's and will be the last. The food is decent and the atmosphere is good, however customer service is sub-par. We ordered Oreo pancakes for both our children to share, however they did not eat the pancake because it was too sweet. When we told our server our children did not like the pancake, he left and came back a few mins later and said they would still have to charge us for the pancake $13. I've been to other restaurants and this has never been an issue. They offered to substitute the pancake for something else, but we didn't want anything else. Again, many other restaurants this would not have been an issue, however this experience left a bad taste in my opinion about dollar over customer satisfaction. This is not good customer service or anyway to run a business.