I am very loyal to Starbucks but boy does this location blow. I've gone through the drive thru quite a few times before work and I'm a fool for having to get reminded every time why I shouldn't return to this location.
- If there is a line of 3 or more cars ahead of you, expect to be waiting 10 - 15 minutes at least
- The workers aren't customer service oriented. I wouldn't exactly say they're rude, but there have been two times with two different workers where I've gone up to the window to pay with no eye contact, no greeting, and the worker is frantically either looking at their register screen or talking to another coworker because they don't know what they're doing? At least say hello and thank me for my patience and possibly apologize for the wait. Or. Say. Something.
I visited the drive through yesterday and Jennifer at the window avoided me for a good 3 awkward minutes. It was pouring out and I had my window down to hand over my Starbucks card but as she didn't notice me I eventually rolled my window up to keep dry. After I paid and received my drink and was literally hitting the gas to drive away, she mumbled "sorry, our system was down."
Of course it was. Although this location is prime and on my way to work, I really need to start avoiding it because I get irritated every time I go.