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  • Had dinner here with a colleague last night. It is very close to my office and we seem to find our way in at least 3 or 4 times a month for lunch or dinner. Had my first disappointing meal here in over 3 years of coming in. What I had isn't really important other than to say it was way over cooked. Burnt in fact. And so tough i could hardly chew it. So why the 4 stars? Because of the way they handled the situation. The waitress checked in after I had given my best and ate about half of the meal. I told her about the situation and after apologies, brought the manager over immediately. He offered to replace the meal without even making me repeat my complaint. As I had already eaten appetizers, soup (both of which were great) and half the entree I said no, that would not be required and thanked him for the offer. At this point I was satisfied with the attention because as I said, this was my first disappointment and everyone has a bad day now and then. He then stated he would remove the entree from our bill without me saying another word. He graciously apologized, thanked us for our business, and said he hoped we would come in again. Now THAT's great service.
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