I've been coming to this facility since they opened. While the pizza is great, the customer service is not. There was an incident in which my pizza was over cooked. I called to inform them and spoke with the owner, "Dad." After speaking with him, he offered to replace my pizza on a future occasion. I went in today to redeem the comped pizza. This time "the son," James was working. I informed him of my previous experience and conversation with his father. He proceeded to ring up my order and tell me because prices went up that I was to pay the difference of $5.50. After arguing with him for 5 minutes asking why I was responsible for paying anything if the pizza was "comped" and offering to wait to discuss it with his father, James, with a sarcastic attitude, finally agreed to remake the pizza at no additional cost. On top of it, he provided a smaller pizza than I originally ordered. I'm very disappointed with how the situation was handled, his lack of customer service and inability to professionally turn a negative experience into a positive one. James, did his best to ensure I do not be return to this location.