After reading a few reviews here I was very apprehensive about going to this store. I had no intention of buying anything but to look at certain items I have been browsing online. Store was busy and all SA's were busy until Julia welcomed us. Showed me all the items I had on my list and I ended up buying a Damier Siena GM. She packed it nicely, showed me a few straps for my current Epi Madeleine PM and told me if I ever want anything to just text her and she can ship to me. She won my heart and I won a new bag