I've been here several times & my experience has been pretty consistent:
[PROS]
* Nice ambiance
* The spice they add to food is good & strong! I love spicy food, and a 4 or 5 has the right amount of kick (this could be a con for others though)
* One of my favorite places to get Panang
* Lunch specials available on weekdays
[CONS]
* Thai tea is not refillable
* They get very busy during lunch, avoid peak hours
* Customer service is OK. Not the worst, but not the greatest