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  • I LOVE REI! I've been visiting this store for years--first as a wannabe hiker and now as a pretty serious backpacker. The amount of knowledge each staff member contains is remarkable! They've either hiked where you're going and used the equipment you find interesting, or they know someone in the store who has. Also, they're very honest. In fact, in at least one case I was told that there was a better product to meet my personal needs than those available through REI. That's great customer service! Unfortunately, their bring-it-back-for-any-reason-for-an-exchange-or-your-money-back guarantee is now limited to one year. In the past, they offered this guarantee for the lifetime of the product. Knowing this, be sure to wait to buy your products until right before you plan to test them. This store is impeccably clean and is truly dedicated (as with all REIs) to making your outdoor pursuits into realities. If you buy a product and need help learning to use it, they will do everything in their power to help you be successful. After buying a tent and struggling to put it up, I brought it back to the store. An employee (Shaggy) took me into the classroom and helped me put it up so I felt comfortable doing it alone in the woods. Plus, the store offers lots of classes to help you find hiking destinations and many classes that teach techniques to improve your outdoor skills. They also offer some classes and events in the field. You can learn about Zion National Park, reading maps and compasses, nutrition for triathletes, or how to fix a flat on your bike. I even attended a special weekend-long event for women. We learned about Dutch oven cooking, tying knots, and much, much more. The free giveaways were the BOMB! Thank you Summerlin REI for helping me become independent outdoors!
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