I got a membership because I was told there would be no start-up fees on the day I signed up (Member Appreciation Day), there's no membership (i.e. just month-to-month), and there are no extra gym fees or anything of the sort. Well, to my surprise, two months in, I got a $29.99 "annual gym fee." I called to inquire and was given a simple apology for the employee not bringing it up when I signed up. Sorry, but apologies don't pay the bills. Next, when I try to cancel the membership because of this blatant deceit, I'm told that it's a $25 "processing fee." Are you kidding me? And according to the girl on the phone, the best they can do is lower it to a $10 processing fee. Neglecting to tell a customer about fees and surprise charges should be made up on the part of the -business- NOT the customer. BE WARNED!