I've been using Cool Blew for a while now for regular tuneups and repairs to my AC. During this past service we requested the technician bring Respicare filters for the AC and when he arrived he stated he was not told about the filters and would order them. A couple weeks went by and I called Cool Blew to get an update, I was told by the customer service rep they would look into it and have a manager call me back. A week went by and I didn't hear anything so I called again to follow up. After being placed on hold for a long period of time the customer service rep stated she did see in our service notes that we had requested the filters and had also called to follow up. She stated she would speak with a manager ASAP and would absolutely follow up with me.... Here we are a week later and nothing. I tried calling again and was not able to reach anyone. I'm so disappointed in Cool Blew because they had being doing a great job up until now. They do good work but have terrible customer service.