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  • After doing some online shopping for dinner chairs I stumbled on cushy life which had comparable prices to some of the US retailers. I found a free shipping coupon online a figure since the product I was buying was from Canadian design company it made sense to buy from a Canadian retailer. Online check out went well and I received an invoice that indicated free shipping and no taxes charged. After a few days I logged in to check the status of my order and see if I could get a tracking number. The status was still "processing" . Not terribly meaningful, so I emailed the company with my order number to get a status. After a few emails back and forth i had a phone call with an employee that responded she had no idea about my order an said the owner who handles online orders would follow up. He never did. So emailed him back directly a week later. At which point he told me my order "should" have shipped, he would follow and get back to me (Still no tracking info). I waited four days. He never got back to me. Three week since I placed my order and no idea about when I can expect it. I emailed the owner back and this time he actually did look into it. He was very apologetic and said it was held up on their end due to a processing error and didn't get noticed in the Xmas rush (I placed my order nov 1). He promised to put a rush on the order and provide a tracking number. Three days later and after another request I finally got a tracking number and my order had indeed shipped. The same day the shipping company contacted me to arrange deliver I received and updated order invoice which included a shipping fee and charged tax twice. I this point I was seriously frustrated with the whole process. I called to indicate ask why I was getting invoiced for more than check out and why the shipping fee was added and why taxes where charged twice. A lot of lame excuses blaming their system and indicating others were responsible for online orders. I expressed my frustration and said I don't really want excuses their internal problems were not my concern. This call was followed up with a confusing voicemail indicating they didn't realize my order had already shipped and to disregard the invoice. Called back again to clear it up, apparently more bad communication between the owners and employees. What more can I say than this company epically fails at customer service and online order fulfillment. Not through any deceit, just disorganized and unprofessional. Spend your money elsewhere save yourself the headaches
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