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  • My husband and I went to mor furniture about 9 months ago and bought a sofa/love seat recliner. Within that time they have both been defective and collapsed on us TWICE! When we called to have it repaired again they simply sent out a maintenance man who told us that yes it was in fact broken and it would have to back to the warehouse again. The first time it took over 6 weeks for us to get it back not to mention 10 weeks for us to get it initially! So within this time frame we barely even had these couches! So of course we were upset that this was happening AGAIN. They offered us a swap out for sofa of equal value - we agreed on the value and made our way back to the store to find another sofa. The help we recieved was awful - very pushy trying to upsell us into paying an additional $1000-1200 after we made ourselves very clear. Pushing us to finance and so on... then when it came to switching out the products they told us their system was down and demanded payment - which was an additional $360! We refused to pay anything more on an even trade, not to mention it had to be cash with no paper trail since their system was down? I don't think so! We left immediately and will be calling corporate to take care of our exchange! We will not be purchasing any furture furniture from Mor. The associates that helped us was floor person: Misty (who backed up the original exchange cost, but then said nothing when we were being hussled! and Manager on Duty was: Jeff.
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