The staff at AZ Music is awesome. My son needed some luthier work done on his electric hollow body guitar and we took it to their shop. They sent it off to their luthier in Prescott, and told me honestly, that the likelihood it could be repaired was slim (the neck was badly cracked after an accidental fall on a concrete floor). It took almost three months, but the guitar came back better than new. You can barely see the work, and the luthier had to do all hand repair (custom rebuilding of the neck). In the meantime, they sold my son a very good guitar for him to use while his was being repaired. They gave us a great deal, and were exceptionally kind to him (since he felt so bad about dropping his other guitar). We think this shop is great. Don't let the location or the condition of the store fool you. The guys all have been there for years, all are excellent musicians, and will work with you to find the right equipment to meet your needs.