The customer service at this location is outstanding. A few months back I had ordered a drink and while waiting for it, someone snatched it. The baristas felt horrible and apologized over and over (not their fault at all. I was on my phone not paying any attention while I was waiting). They remade my drink and gave me a gift card. Awesome!
Today when I stopped in I ordered a small iced tea lemonade. After a few minutes the barista called me over to let me know they were out of lemonade. Once again she apologized numerous times and offered to make me a different one. She ended up making me new drink in the largest size. I love how they go above and beyond to ensure you leave happy. It's what keeps me coming back :)