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  • First time here, & I was definitely satisfied. First off, the service was fantastic. Not only was our waiter knowledgeable and extra friendly, but so were all of the other staff. I ordered the filet mignon with loaded baked potato, & my boyfriend ordered the coconut shrimp with steak fries. Everything was going great, but then we realized we had been waiting quite some time for our meal to arrive--about 30-40 minutes after ordering. We didn't say anything about it, just kept chit-chatting to fill the time. Our food finally got there, delivered by the manager. He apologized to us for the wait, let us know that our entrees would be free, and asked if everything looked okay. Then our waiter came by right after and said that you should never have to wait that long when you come to firebirds. We were very thankful for this, and went on to enjoy our meals thoroughly. Everything tasted great! It was so nice to have our meals taken care of, especially since we didn't even have to point out that the wait was too long. We will definitely be returning to this chain whenever possible!
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