Because my father (a retired builder) dealt with Chesneys for over 40 years I called this company in an attempt to switch furnace services.
I needed to switch from my furnace installation company because I found they were charging ridiculous rates.
I began to realize the seller and installer of my furnace were milking ridiculous fees for their services. So I called Chesneys because we'd dealt with them for so many prior years.
I found that I got the same stories as the other company and are using the same legal gouging methods as the other companies. Now I'm looking for a private licensed plumber who is not an opportunist who is in the habit of holding customers for ransom.
I tried to discuss the terrible reputation Chesneys has on Yelp but the person I spoke with was a master stonewaller. I was unable to get answers to three of my questions. Instead she skirted the important questions.
I did give her a star for patiently staying on the phone while I asked questions. Some people would say that goes without saying. While I'd agree with that point of view it appears that common courtesy is not to be expected anymore. Therfore I give her a star for courtesy. The other star is required to make a review.