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  • Dear P.F. Chang Management, While I find the food consistently delicious, the service is consistently horrible... So sad though, Kierland is such a great location with a nice patio. This is not a first time that we wait for over 30 minutes for food and I'm told I can't have my dish prepared "mild" even though I've had it prepared this way numerous times before by other attentive servers who really try to please their customers. I guess they don't work there any longer... And, what's up with the dirty, food encrusted stained aprons? People, don't you know that when we sit and the servers stand in front of us, it is in our full view (especially on the patio) that staff is wearing several meal drippings from the past few days?! It's gross! I though it was just our waitress but I look around and notice they are all sporting equally stained uniforms. Some man, I guess the manager - or at least I hope, stops by to ask if everything is ok while we still sit at an empty table with our miniature drinks waiting for food now close to 30 minutes. What I want to say is, that if you are going to charge for a strawberry limade with a chopped up cucumber slice $3.95 and not refill, serve them at least in an 8oz glass that is not overfilled with ice - but he doesn't stick around long enough to get an answer. Still, we give the dessert another try as I love the banana spring rolls. Sadly, after 15 minutes we are told that the kitchen burnt our bananas and we are asked if we want to wait any longer for another order. Really? Are you sure you want me to have these? No, it's fine, don't do me any more favors. Thank God, Starbucks is next door.
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