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  • As a retail manager myself, customer service is number one. Above ANYTHING else. Especially with so many customers now turning online, when they do actually take the trek to your store, you should be welcoming and helpful. Not this location. WORST LLL I've ever been in. 6+ people working and I couldn't even get a hello. Considering I spent $70 on a piece of rubber (yoga mat) you would think I could get a little help. Strange thing is, I was online that morning about to hit the "complete sale" button to make my purchase online as it would arrive in 3 days and free shipping. I stopped myself because as a retail manager myself, knowing that many stores are losing business in stores from online sales, I decided to go into the store and make my purchase. NEVER AGAIN (at least not at this location). I will drive out of my way to downtown summerlin for make my purchase online. Super disappointed.
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