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| - Fairly new to LA Fitness, me & my wife got my son a pass, we had to sign parent release form for pass to be in his name.. Normal my son go to LA Fitness w/o his bar code, (typical) teenager, but he give them his # everything is fine.. Tonight we walk in the front desk person, wave us to check in while he on the phone, (I proceed to give them) the phone # for account holder, and he keep talking on the phone, after about 3 minutes me standing there, another lady (worker) check us in via Phone #, then the first guy says he needs to see ID, I explain to him my son was 14, and he doesn't have ID, he goes and try to belittle us for not having ID, I explain that we been to multiple LA fitness and that all my son normal does is give his #, and they can look him up, and his picture on file!! He say that it company policy to have id, I explain again that my son is 14 yrs old & w/o a state id, I asked for a manager, he stated he was the manager, so after 10 minutes of arguing back and forth, he pretty much threatened to not let my son in without a id or barcode, even tho he can look him up by phone number...
So unprofessional, and rude!! All he had to do was look at the picture on the screen in he would of notice it was my son!!
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