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| - The service here is absolutely terrible. There should be a no star option just because of this place. BTW this is the first review I have ever done, but very much needed because of the various bad experiences we've had here. My husband & I have been here MANY times, and the service never gets any better. We try our best to look past it, because we love their ultimate banana ice cream shakes.Lol UNFORTUNATELY that's the only sweet I ever crave, but we always make sure to get them "to go" to avoid their crappy service. Out of the many horrible experiences we've had, the first time I ever visit this place was unforgettable.Lol The hostess was incredibly rude right off the bat. Every time someone went up to ask her something she had the worst attitude, and continued to roll her eyes. She made us feel as if we were bothering her by asking for seating. It's ridiculous. Being that I work In the food industry(Waitress), we were appalled that someone like that would choose to work in this field where the quality of service means everything. We felt totally unwelcomed. I proceeded to speak to the manager after 20-30 minutes of waiting to get seated, yet other groups of people who arrived after us continued to be seated before us. The manager seemed very nice, apologized, but immediately after our conversation we saw her laughing and talking to the employee we had just made a complaint on. Every other visit after has just continued to go downhill. I will say we have had good experiences with 2 of the male waiters that work there, but that's about it. My step son came into town last week, and being that he loves burgers and ice cream we made the ridiculous decision to give it yet another shot, and dine in. Worst mistake ever!Lol Our waitress was so rude, and rushed us into making our order. We let it go, and tried to enjoy our dinner. She then came with our food and gave my husband the wrong order, and when he let her know he didn't place that, she proceeded to argue with him that he ordered that?!Lol I got really upset, but again I stayed quiet. My husband told her to forget it, she picks up the receipt, takes a look at it, and realizes he was right, and blames the cooks for everything when she was the one to argue with my husband in the first place. We were so upset, but continued to let it go. After that incident she didn't bother checking on us at all after that, but very quickly left our receipt on our table without asking if we needed anything, ran off before we can get a word in, & again ignored us for the remainder of our meal. (Keep in mind we still wanted to order our shakes for dessert)That's when I had it, and spoke to her about her service. She was very sarcastic, & defensive to say the least, but didn't bother to ask to speak to a manager because it's obvious they don't care about the service we are given. (Speaking from past experiences with speaking to them) It's just not worth it for us anymore. The food, & desserts are great and affordable but the service kills the whole experience. I can't understand how half of the employees even got hired. My only advice is to go with the male waiters. You have a better chance of having a good experience.
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