I went here on 02/27/2017 at about 7:00PM to pick up some chicken for my family.
I ordered two 10 pieces for $12 each and 8 biscuits for $4, totaling $28 plus some tax. I wasn't paying attention and the guy charged my card $45. I pointed it out and the cashier admitted he made a mistake. They made it right and gave me my change, so no big deal. I get it, mistakes happen.
However, when I get home I notice the chicken skin is soggy and old. It looks disgusting and my kids don't even want to eat it. It's to the point to where the skin is so soggy that it looks like it was dropped in water. There is nothing remotely crunchy about this chicken. Then, the inside is so dry that it tastes like it's been sitting there for hours under a heat lamp.
I just have to say that the reason I am so disappointed is because I work 12 hours shifts and at this point I am way too exhausted to cook but that's besides the point. So, I decide to call and speak to the manager but the line is disconnected! What?? I couldn't believe it so I called from two other cell phones and the same problem happens. It rings once and hangs up. Doesn't even connect. This is completely unacceptable.
Next time I want chicken, I'll go to Raising Cane's and get fresh chicken and awesome customer service.