Being a good respectful franchise like Moxie's, you would imagine better service levels. The food is good as always, but the service at this location does not match the standards of Moxie's or Yorkdale!
I've had a n incident here where we had to wait for half an hour for a table, and only to wait another 45 minutes after being seated for a server to show up with menus or even water.
Management was then called to the table by one of the servers, the wait was unjustified and uncalled for.
We received some good service afterwards, and we were offered an apology and some discounts at the end.
It's a shame that a nice place like this, with some massive competition at the mall, lacks the services levels you would expect.
Service levels need some major improvements!