My family and I walked in and were told it would be a 15-20 minute wait by the sandwich maker, because he was working on a large party platter. Meanwhile, a lady was putting cookies away and folding new packages. She also sent the other worker out to wipe down tables that were already clean. We waited about 10 minutes and listened to her complain to the guy that was making the sandwiches that they don't split tips with the employees that go in the back. I asked for the manager and learned it was the lady with the cookies and told her that she should be out helping instead of just standing around. She said she had to put the cookies away and still would not help us, so we walked out. We left and went to Filiberto's and spent $32, food and service was great there!