If I could give this company no stars, I would. I was very unhappy with the product that was delievered. The "Guarantee" stated that "We take customer statisfaction seriously and we are proud of the quality and freshness of (the) product. If for any reason you are not completely satisfied, please phone us WITHIN 24 HOURS." I phoned the company with my complaint and they were unprofessional and rude. I was calling to report a problem, NOT TO ASK FOR A NEW PRODUCT, or even my money back. I would STRONGLY, STRONGLY, STRONGLY (!!!!!!!) suggest that you do not use this company for any gift or floral need.
Follow up: Company owner expressed concern with the experience. Sent a flower arrangement for the problems that happened with the balloons.