| rev:text
| - We were so excited to possibly work with Robco after seeing all the great reviews here on Yelp and on Google. We just purchased this home, are not in a rush to get panels, and have already received other quotes. Long story short, we are not going with this company due to poor customer service despite hearing great things about them from other customers and solar companies. The first lady we worked with failed to show up to the appointment anywhere near on time, and the second person we worked with apologized that she dropped the ball but proceeded to drop the ball once again. It should not be this difficult to receive a quote, and I don't even want to imagine how much more difficult it could be to deal with them if we went ahead with solar panels and ever had issues.
So we requested a quote from Robco through Yelp, got a call from Krystal to schedule the appointment, and then set the appointment for the upcoming week at the only time that we had available on our busy schedules. We didn't receive an appointment confirmation. Appointment day came, we didn't get any calls to confirm our appointment, we showed up at the house 30 minutes before the appointment time in case they came early, and 15 minutes after the appointment was supposed to have begun, we got a call from her saying she was 40 minutes away and if that was okay. It wasn't and this was what we were hoping to avoid when we scheduled an appointment. So we had to cancel and she said she'd email us the quote instead which made us wonder why she didn't say she could do that before because that would have saved us all time. An hour or so later, we got an email from her that said the solar proposal is attached, but there was nothing attached to the email. Disappointing.
Giving her the benefit of the doubt, and maybe her schedule was crazy although that is not our responsibility and she could have easily given us a call or text or email before 6 to let us know she would be late, I decided to try contacting them the next morning. I called, spoke with a man on the phone and let him know the situation and he let me know that there was no record of us in the system at all. STRANGE... so he asked for our information again, I gave it to him, and he said someone would call me or email me and get in touch with me. I am writing this review 2 days later and have received no correspondences whatsoever and we have decided to move forward with other companies.
We shouldn't have to try this hard to get a quote from a company, and have not had to try so hard with any other company. It's unfortunate but due to this experience, we will not be doing business with them or recommending them - despite having heard great things from people and other solar companies about them.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)