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  • What they offer are the basics, burgers, hotdogs, tots, drinks or slushes but the execution is so bad I sincerely wonder how this location stays in business. I sincerely believe they could screw up a one car funeral. Went at lunchtime, generally when places are busy and you'll get hot freshly prepared food but my first clue there might be a problem I was the only car on the north side of the building. I proceeded to place my order and apparently the order taker was the pinball wizard because each time I ordered something what showed up on the confirmation screen was incorrect. One problem was this person could not differentiate between was single burgers (as in one meat patty) and a double burger (historically meaning two meat patties) but he did get the tots order correctly. I wanted to go to Freddys Steak-burgers, but my wife insisted I go to Sonic because she was craving a "juicy" Sonic cheeseburger since her experience with Sonic's is better than mine plus she wanted tots. The order arrived in a reasonable amount of time and when the carhop read the order ticket attached to the bag, I commented to her the order was only partly correct but I was going to take it anyway. She commented they have been having order problems and apologized for the mistake. She was change challenged but that's for another review of fast food workers deplorable mathematics proficiency. When I got home we discovered the burgers were extremely DRY as if they had been pre-cooked yesterday and warmed up today when an order was placed. The buns were not fresh however the condiments were correct. As mentioned above all of the double burgers ordered were singles. Perhaps that's an extension of being mathematically challenged. The potential only saving grace was the tots were very good. Unfortunately I failed to check Yelp before going to this location because I would have found their 1.5 star rating. Clue no surprise there. Apparently Sonic management just doesn't give a flying rip about providing the basics of hot fresh food because if they did they would have either fixed this location or taken their sign down and called it a day. Fast food should not be that complicated, but this location proves beyond a shadow of doubt they haven't a clue. The manager called the next day and apologized saying our experience was unacceptable. She encouraged me to return and allow them to replace our meal. We accepted the offer, the replacement meal was everything we hoped for. In addition to the replacement meal we received Sonic coupons for future visits. This was textbook customer service.
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