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  • Where do i begin, hhhmmmmmm. We were headed to the trial by fire tribute band this past Saturday night for our friends 40th bday party there was 30 of us. Some had purchased tickets and some of us had free tickets. We all headed over there from 8.2.0 around 830pm there was a line. We went through security got to the doors and they said they were at capacity but if you had a ticket that you bought you can get in, although they let some of our friends in with the free tickets. So some of our party got in and the rest of us were told you have to have a purchased ticket to get in now due to capacity. OK, no big deal. 1 lady from our party went and purchased 12 tickets and passed them out to us remaining. We stood in line again through security and up to the door and they scanned our tickets and well and behold the box office sold us the wrong concert. there was another concert going on on the other side of the fillmore. We all went back to the box office and told the older lady that she sold us the wrong tickets and she said "well trial by fire is sold out so i thought you would ant to go see this band" ARE YOU KIDDING ME, she didnt even tell us she sold us the tickets to another band. She called her supervisor and he said ok we will get you in wait here. We all waited about 15 minutes and he returned to tell us he can not get us in. So our friend said then i want a refund, and they started to give her the run around. We ended up not getting into the show and celebrating our friends 40th bday with them. The customer service was awful and it ruined a night for about 10 people.
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