First of all, I am not one to complain about things nor people but we definitely did not have a good experience here. We visited Wildfire Lanes as a group of four and were told that the wait time would be about one hour to an hour and a half so we decided to stay and wait until they called us up. After 2+ hours of waiting at a small table we saw that everyone else had already been called except for us. By this point in time we noticed that they stopped calling names and even people that had just walked in were getting lanes. When we decided to walk up to the counter and ask why we hadn't been called yet, the only response we got from the guy was : "Ohh" ... As in they completely forgot about us and were caught handing out lanes to everyone while we had been patiently waiting for hours. No apology or anything whatsoever. We brushed it off and just chose to pay for our lane since we had already wasted 2+ hours at this place. Once we finally got our chance to bowl, our only hope was to have fun and enjoy our time there together only to find out that the lanes sucked, the ambience was terrible and their customer service was just horrible. I will not return to this place at all knowing that their staff is completely distracted, lazy and just flat out don't care. The people working that night were a young blonde chick and a young guy with a XOXO tattoo on his left forearm. Stay away unless you like to deal with frustration.