Coming out of work, I discovered that I had a flat tire. My coworker and her partner suggested that they follow me to the nearby Discount Tire store to fill it. I pulled up as they were closing, but they opened up to check it. Discovering that it was a ruined tire, they fired up the computer, looked up my account by my phone number, discovered that the tire was covered, and replaced the tire, charging me only to balance it. Is there any better description of customer service and human kindness than that?