Natalie truly made my experience. I forgot to tell her I wanted my drink iced. When I told her, without a flinch she handed me the hot drink and started making me an iced one. She told me to put the hot one in the fridge and enjoy it later. I handed her my debit card and she said to not worry about it due to my extended wait, even though it was my own silly selfs fault... I'll always go back to this location, regardless of how far out of the way it is...