I have trained my dog at Partners for over 1 year. Though the consistency of the employees and trainers seems to change, I have been mostly satisfied with the results. Recently, I made multiple attempts to contact the owner Leighton Oosthuisen regarding a boarding fee that was charged even after I cancelled the reservation well in advance of 1 week. When he finally returned my call and I explained the situation, he refused to provide the refund. He told me it was company policy. I informed him that I would be disputing the charge with my bank and he promptly hung up the phone in an aggressive manner. Unfortunately, the phone bounced of the receiver and I could hear his negative comments to the office staff regarding my call. Based on this issue, I will be taking my business to a trainer that values customers and providing great service.