When I walked in I was excited to see they went away from phone order to a counter order style. That was until I met my Sonic Lea. She was very rude. Very short. I ordered 3 after 8 PM shake items, one without whipped cream. When delivered, the one I ordered w/o had it. I asked to have it replaced. Lea rolled her eyes and took it to the back and then came back with the same item but with the whipped cream scrapped half off. I asked for a new one and she did even a stronger eye roll went back and said "HE WANTS A NEW ONE!" And slammed it into the trash. Wow...
I spoke with the manager at this point. No resolution or results. I now assume this is a franchise and Lea must be a family member of the owners. If not they have no other excuse to maintain her employment. JMO