| rev:text
| - LYFT SHOULD NOT BE TRUSTED. I've had 2 awful experiences with Lyft that have convinced me they don't really screen their drivers, and they don't believe in "customer is always right". One experience, the male driver sexually harassed me while I was sitting in the front seat. He kept touching my leg (even asked if He could rub my feet) and asked if I would have lunch with him after dropping me off. Let me point out, Uber is quick to give you ride credits the minute they find out you had an unpleasant ride. I reported this traumatizing incident to Lyft, and all they replied with was a short "sorry" e-mail. No nothing! Not even an assurance that they will look into that particular driver. He is dangerous!
The next ride, the driver repeatedly told me he could spare me 5 minutes on my way to my real destination, for me to run in real quick and grab something. I had left my belongings in his car. As soon as I was out of sight, he ended the trip and drove off with my things. He never responded to my Lost & Found report. I had to go out of my way and try to contact Lyft directly (which is impossible via phone), only to have them come back at me with "the driver claims he left your items on the street before leaving" and "we are not responsible for items left by passengers". No nothing again.
Lyft sided with the driver on this one. I tried to explain the messed up logic they're refusing to remedy: The driver had full knowledge and consented repeatedly to wait for me. He had my things in his car. ENDED THE TRIP without my knowledge. Blatantly disregarded the safety of my items, did not even bother to try to let me know he could not wait anymore (because I honestly didn't care if he could not wait, I would've called another Lyft or Uber, "reportedly left my items on the street", ended the trip without me knowing (which is against Lyft policy, I know this), and drove off.
First time Lyft asked him about it, he said he didn't have my items. Second time, he then says he actually left them on the street before leaving. He's clearly lying out of his butt to save face with Lyft! Also, just his disregard for policies and customers' property can be used as reasons to at least suspend his driving account on Lyft! This guy is still driving around, without suffering any repercussions, and I have no way to get my things back. I was not even compensated. No ride credits, no proper apology, no assurance that they are taking steps to look into this driver. LYFT DOES NOT CARE ABOUT ITS CUSTOMERS.
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