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| - First of all, I should say I go into a restaurant WANTING to love it. It is very hard to make me never want to return- I am a food lover!!
Early 2011. My husband and I received a gift card to this restaurant so we took my sister-in-law out. It ended up being embarrassingly bad, and we felt really bad for taking her here.
Our server was so rude! He was very unprofessional, and acted like he did not want to be there. I wish I could remember his name, but I did not bother to write it down. I recently turned 21, so was excited to try a new drink. I ordered a red apple martini and he brought me a green apple martini.
I do not like to send anything back, so I thought I would give it a try, and I ended up not liking it. I flagged him down and let him know that I had received the wrong drink. He said to me "are you sure?" and tried to convince me that I had ordered the green martini. It was very awkward, because I knew (and everyone at my table knew) that I had ordered the red martini. I asked if I could please just get the red one as the green one was not very good. He reluctantly took it away and then returned to our table several minutes later. In a quiet voice he said "Hey, if my manager asks, tell him you changed your mind, or I will get in trouble".
Overall, the experience was horrible. There were long gaps in time that our waiter was no where to be seen and at one point we had to get the attention of another waiter for water refills. A customer should never have to ask for a refill after their cup has been empty for 20 minutes. It was very rude. The food was nothing special, did not leave an impression.
We had planned to be there for an hour at the most, but from the moment we walked in to when we left, it was over 2 hours! The length of time of the meal should be dictated by the customer, not by bad service.
We felt very silly for having gone there. Most restaurants strive to give the customer an experience that they will want to return to. This restaurant did not give us that experience at all. Very unfortunate.
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