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| - Just when I thought things couldn't get worse...
We decided that since our first visit occurred shortly after Planta opened, we would give it another shot. There would be no way the service could have been as poor as our first encounter. So, we went for lunch.
We were seated promptly and immediately asked the waitress to help us choose a NON fried, NON salad item from the appetizer selections that we could share since we had each ordered a salad as a main. She suggested the butternut squash and mushrooms. Great! Ten minutes later an arugula salad topped with squash and mushrooms arrived. Although salty, it was tasty but we we did ask our waitress why she suggested a salad to start when our mains were each a salad. She just stood there and smiled. (NOTE: The menu mentions nothing about the squash and mushrooms being served upon a bed of arugula. Hmmm...)
Thirty five minutes later as we watched table after table receive their hot entrees (might I add they were patrons who arrived AFTER we did) we began to wonder why our salads had not arrived. Once again, we asked our waitress what was going on. She looked dumbfounded and walked away as we watched her approach a young man at the front of the restaurant. They exchanged some words, he turned around to look at us and then he walked directly to the back of the restaurant toward the kitchen. As we sat there hungry and frustrated, we decided at that moment that this was a most disorganized and thoughtless establishment and it was time to leave. Five minutes later, as we were getting our coats on, the young man arrived at our table with two salads in his hands. When we asked about the wait, he said there really wasn't an excuse excuse - it was simply a "mix-up". At that point we told him how this very same situation we encountered only a month prior and we would not tolerate it AGAIN. We offered to pay for what we had eaten but he apologized for the situation and told us just to leave.
Planta, it is so hard to believe you are a part of the Chase group. In fact, you call yourself the CHASE HOSPITALITY GROUP. There was nothing hospitable about our visits. The breakdown in communication is terribly apparent. After my first review, someone from your restaurant reached out to me privately for my email address so they could chat with me further. I immediately provided it. Did anyone ever get back to me? Nope!
As a long time vegetarian, I had high hopes for your (supposedly) upscale restaurant that would cater to my eating habits. You have disappointed me and my family and we will never return.
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