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  • I thought this was going to be a great experience because it started out quite well. We purchased two doors. Then it came to the installation....our installer, Clay was on time and did a nice job, however he noticed that the "sweep" or whatever they call the piece of metal on the bottom of the door that holds the rubber was several inches too narrow for the front door, he told me he did the paperwork and someone would be calling me either later that day or the following Monday - no one ever called me. I gave them about a week to call me then I started making phone calls, it took many calls to finally get someone to at least tell me they "were the correct person to fix my issue." She failed also. All I kept hearing was "I'm sorry that happened" and "I'll have to ask a (different) manager about what's going on a how to fix it." When they finally said they'd be out I asked if the person would be coming with the correct materials to fix the issue, I was told that, yes, he would be. Well, when he showed up around 8:30 AM he did NOT have any materials with him. "He was just there to look at it." Really, are you kidding me?? I was assured that he would be back before 5:00 because he just lives a couple of blocks from me, he would take care of it, it would be repaired before my guests arrived at 5:00. 5:00 came and went, when someone finally showed up after 6:00 (and it wasn't the guy that promised me he would be there) it took him about 45 minutes to fix it -- that was 45 minutes aways from my guests. I asked where the other guy was, he said, "he couldn't come." This was a horrible customer service experience! I get so tired of hearing "I'm sorry", if more effort was made to actually help the customer everyone wouldn't have to keep apologizing. I finally had to keep telling them to stop apologizing, "I'm sorry" wasn't going to fix my door!! This company has "too many chiefs and not enough indians" - so to speak. A follow-up "Quality" call was not made like Natalie mentioned she would be making the following day. We are not happy with this business at all. When we replace our gate with will go elsewhere.
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